The Ashanti Regional Office of the Public Utilities Regulatory Commission (PURC) secured GH¢338,452.64 in refunds for consumers who were wrongly billed or overcharged by utility providers during the third quarter of 2026.
The Commission also recovered GH¢2,969,052.02 in outstanding revenue for the Electricity Company of Ghana (ECG) and Ghana Water Ltd (GWL), according to a statement issued on Thursday, October 8, 2026.
The results came from PURC’s regulatory work in the Ashanti Region during the quarter ending in September 2026. The figures reflect the Commission’s dual responsibility of protecting consumers while ensuring regulated utility providers receive legitimate revenue owed to them.
PURC received 1,141 complaints against ECG and GWL during the period and resolved 1,076 of them, giving a resolution rate of 94.3 per cent.
The Commission said the performance showed its commitment to dealing promptly with consumer grievances and holding utility companies accountable for the services they provide.
Electricity supply concerns dominate
ECG was the subject of most complaints, with 1,090 cases representing approximately 95.5 per cent of the total. GWL accounted for the remaining 51 complaints, or 4.5 per cent.
Concerns about the quality and reliability of electricity supply were identified as the main reason for the high number of complaints against ECG.
Quality of Supply was recorded in 1,072 cases, accounting for about 94 per cent of all complaints. Billing issues followed with 38 cases, while 15 complaints involved metering.
There were also nine complaints about Consumer Service Delivery, four relating to payments and three concerning unlawful disconnection.
The PURC said its work extended beyond handling complaints, with several cases requiring physical or technical interventions to provide lasting solutions.
During the quarter, four faulty electricity poles, three defective transformers and one faulty energy meter were replaced. The Regional Office also helped consumers obtain 35 new service connections after delays in providing them.
According to the Commission, those interventions benefited affected households and businesses by helping ensure they received the utility services for which they had applied and paid.
The GH¢338,452.64 refunded to consumers consisted of money wrongly charged or overcharged and recovered through PURC’s regulatory processes.
At the same time, the GH¢2,969,052.02 recovered for ECG and GWL represented legitimate revenue due to the utilities. PURC said the outcomes demonstrated a balance between safeguarding consumers and supporting the financial sustainability of service providers.
Field activities were the largest source of complaints during the period, accounting for 810 of the cases received by the Commission.
