The National Health Insurance Authority (NHIA) has commissioned a new regional office in Kadjebi, with its Chief Executive, Dr Victor Asare Bampoe, calling on staff to use the facility to improve membership and renewals across the Oti Region.
Dr Bampoe officially opened the office on 28 October 2026, saying the investment in infrastructure and logistics must produce better results for residents.
By the end of September, approximately 225,000 people out of the region’s estimated population of 649,000 had enrolled in the National Health Insurance Scheme (NHIS).
The NHIA chief acknowledged that limited telecommunications coverage, poor roads and communities spread across difficult terrain were hindering operations. He announced that another edition of Operation Market Storm, a registration exercise focused on busy markets and densely populated areas, would be held in November.
He also urged employees to increase public awareness of the NHIS digital platforms and expand programmes including NHIS at Your Doorstep and the One-Time Attendance Code (OTAC).
“Every member interaction is an opportunity to build public confidence in the NHIS,” Dr Bampoe said. He urged staff to make rebuilding trust and protecting members’ interests central to their duties.
Dr Bampoe expressed appreciation to President John Dramani Mahama, Minister of Finance Dr Cassiel Ato Forson, Minister of Health Mr Kwabena Mintah Akandoh and the NHIA Board for supporting the project. He also recognised the previous administration for initiating the development.
NHIA Board Chairman Mr Larry Adjetey Esq. said the building demonstrated the Authority’s determination to provide quality services in the newly created region.
He asked staff to deal with members respectfully and courteously, while encouraging residents to use the Scheme and hold the NHIA accountable.
The Oti Regional Minister, Mr John Kwadwo Gyapong, said inadequate office accommodation had been a significant problem since the region was established. In a statement read by Presidential Staffer Mr Sulemana Momoni, he noted that several government agencies were still operating from rented premises.
Mr Gyapong praised the NHIA for providing a suitable facility and called on management to maintain it properly. He also urged the Authority to ensure the improved working environment resulted in increased enrolment and better services.
Oti Regional Director Mr Julius Nelimor thanked the NHIA Board and management for completing the project in less than a year. He said the region had also been provided with a fibre boat to help extend healthcare insurance services to hard-to-reach island communities.
Describing the office as “a symbol of growth, stability and hope”, Mr Nelimor said it would strengthen efficiency, staff morale and supervision. He pledged that employees would maintain the facility and work to ensure residents could access affordable, quality healthcare through the NHIS.
The delegation included Dr Koku Awoonor-Williams, Technical Adviser to the Minister of Health; Mr Harold Boateng, Board Secretary; Ms Francisca Atuluk, Director of Social Protection at the Ministry of Gender, Children and Social Protection; Mr Oswald Essuah-Mensah, Director of Corporate Affairs; Mr Raymond Avinu, Director of Administration; and Ms Nina Amoah-Buabeng, Executive Assistant to the Chief Executive.
Also present were Ms Faustina Dery, Head of Communications; Mr Louis Lawerteh, Deputy Director of Administration; Ms Victoria Hyde-Antwi, Senior Manager of the Protocol Unit; and Ms Victoria Akita, Acting Manager at the Board Secretariat.
