Electricity Company of Ghana (ECG) will pursue unpaid bills across the country from Monday, November 9, to Friday, November 27, with customers who fail to settle their debts facing disconnection.
The exercise was announced in a notice issued on Saturday under the heading “Mass Revenue Mobilization”. It covers households, shops, factories and state institutions, including ministries, departments and agencies.
Customers with outstanding bills have been warned to make payment before ECG teams begin their work. Those who are disconnected will also have to pay for their supply to be restored.
ECG said field teams would monitor the exercise. People who connect electricity without authorisation, obstruct ECG officials or reconnect a supply after it has been cut may be arrested and prosecuted.
The revenue operation comes as ECG continues to face pressure over weak bill collection. In July, Benjamin Nsiah, executive director of CEMSE, told 3Business that the mid-year budget indicated the company was still failing to collect a significant proportion of the money owed by users.
ECG’s 2025 accounts listed unpaid customer bills among the largest amounts owed to the company. Private customers accounted for the biggest portion, although ministries, departments and agencies were also listed as debtors.
How customers can pay
ECG has directed customers to use its established payment channels, including the ECG mobile app available on Google Play.
Anyone unable to access a bill online has been asked to visit the nearest ECG office. The notice gives that option to customers whose statements will not load.
It also provides the company’s contact centre number, 0302 611611, along with ECG’s social media accounts. The company website is printed in the notice’s footer.
The announcement was issued by ECG’s General Manager, External Communications, Dr Charles Nii Ayiku Ayiku. He said the campaign was intended to recover more of the money owed to ECG and improve the company’s financial position.
Dr Ayiku Ayiku added that prompt payment would help support electricity supply.
Customers who encounter an ECG field team can verify the identity of its members using the process established during the nationwide meter audit. An earlier notice from that exercise instructed the public to confirm officers through the company’s call centre.
The latest campaign is not aimed at customers whose accounts have no outstanding balance. ECG has asked those customers to assist the company as it works to provide its services.
