The Computerised School Selection and Placement System (CSSPS) says the release of school placements for 2026 BECE candidates will be smooth, seamless and free from major disruption.
The placement results are scheduled to be released on Friday, September 4, with CSSPS Coordinator Sherif Sulemana assuring candidates and parents that steps have been taken to prevent the delays and technical problems experienced in previous years.
“Tomorrow will be smooth, seamless and incident-free, and people would check and have their placement in the comfort of their homes,” Mr Sulemana said during an interview on TV3’s Daily Brief on September 3.
His comments come after previous placement exercises were affected by heavy traffic on the system, with large numbers of candidates and parents attempting to access their results at the same time. The resulting pressure on the platform sometimes led to delays and difficulties for users.
Mr Sulemana said the CSSPS had reviewed those experiences and introduced measures to reduce the likelihood of similar problems during this year’s exercise.
“We have learnt from past experiences where anticipated traffic on the placement system leads to some delays and some challenges of people accessing their placement results and we have put in measures to ensure that we don’t experience that,” he said.
He urged candidates and parents to remain confident that the results would be available without significant difficulty once the system goes live.
The CSSPS is also changing how complaints about placements will be handled. For the first time in the measures outlined for this exercise, the system is decentralising the resolution process through the establishment of regional resolution centres.
Candidates and parents will be able to submit complaints at centres in their regions, with the CSSPS expecting those concerns to be addressed within 24 to 48 hours.
“Different from last year, we are decentralizing everything. Setting up regional resolution centers which we expect that people from the Regions, district should be able to lodge their complaints there and have their issues resolved within 24 to 48 hours.”
The new arrangements are intended to reduce the need for candidates and their parents to travel to central locations when seeking help with placement-related concerns.
In addition to the regional centres, the CSSPS is introducing call centres to provide support to candidates and parents from anywhere in the country. The service will allow users to explain their problems remotely and receive assistance where the issue falls within the system’s ability to resolve.
“We are rolling out call centres so wherever you are in the country, you could just call us, tell us what your issue is and if it is within our reach to resolve, we will resolve those issues for you,” Mr Sulemana explained.
He said the combination of measures would make the 2026 placement exercise more accessible and responsive, while helping to ensure that candidates and parents can check their results and seek support without facing the major disruptions associated with previous releases.
